Patient Centered Medical Home (PCMH) - Level 3
Patient Center Medical Home – What You Need to Know:
West Haven Medical Group, is very proud to announce that we have achieved recognition as a Patient Centered Medical Home Level 3 from the National Committee for Quality Assurance. Our goal is to provide our patients with excellent medical care to our patients. West Haven Medical Group, consists of primary care physicians and well-trained clinical and non-clinical staff who strive to ensure that our patients receive the services they require. Our goal is to enable our patients to lead healthier lives.
What is a Patient Centered Medical Home?
The Patient Centered Medical Home (PCMH) is a designation given to a health care setting that facilitates partnerships between individual patients and their personal physicians and, when appropriate, involves the patient’s family. The delivery of healthcare is facilitated by registries, information technology, health information exchange and other means to ensure that patients get appropriate medical care in a convenient location and at a convenient time. The PCMH provides healthcare in a culturally and linguistically appropriate manner.
A PCMH is a model of care that strengthens the clinician-patient relationship by replacing episodic care with coordinated care. Each patient has a relationship with a primary care clinician who leads a collective team that is responsible for that patient’s care, and who coordinates appropriate referral to other qualified clinicians. The medical home is intended to result in more personalized, coordinated, effective and efficient care. A medical home achieves these goals through a high level of accessibility, promoting communication among patients, clinicians and staff, and use of information technology to prescribe, communicate, track test results, obtain clinical support information and monitor performance.
In February 2007, four primary care societies, the American Academy of Family Physicians, the American Academy of Pediatrics, the American College of Physicians and the American Osteopathic Association, developed the Joint Principles for the PCMH, which are:
- An ongoing relationship with a personal physician,
- Physician-directed medical practice,
- Whole-person orientation,
- Care that is coordinated and/or integrated,
- Quality and safety,
- Enhanced access to care,
- Payment that appropriately recognizes the added value.
Since its creation, numerous physician organizations have endorsed the Joint Principles. The PCMH will broaden access to primary care, while enhancing care coordination. Clinicians practicing in the highest level medical home will:
- Take personal responsibility and be accountable for the ongoing care of patients;
- Be accessible to their patients on short notice for expanded hours and open scheduling;
- Be able to conduct consultations through email and by telephone;
- Utilize the latest health information technology and evidence-based medical approaches, as well as maintain updated electronic personal health records;
- Conduct regular visits with patients to identify potential health crises, and initiate treatment/prevention measures before costly emergency interventions are required;
- Advise patients on preventive care, noting environmental and genetic risk factors they face;
- Help patients make healthy lifestyle decisions; and
- Coordinate care, when needed, making sure procedures are relevant, necessary and performed efficiently.